Health Law Webinar: Avoiding Unnecessary Refunds: How to Keep Payments to Which You Are Entitled

Wednesday, October 10, 2018

1:00 p.m. – 2:00 p.m. Eastern
12:00 p.m. – 1:00 p.m. Central
11:00 a.m. – 12:00 p.m. Mtn
10:00 a.m. – 11:00 a.m. Pacific

David Glaser & Katie Ilten, Fredrikson & Byron Health Law Attorneys

Cost: Free

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Webinar Overview

Health care organizations refund millions of dollars every year mistakenly believing that the refunds are required to be compliant. Whether you have billed under the wrong professional’s name, have an unsigned chart, are missing a written order, had a short hospital stay, or are missing E&M documentation, there are often solid legal arguments that you do not need to refund money because of the error. While there are certainly times a refund is required or appropriate, when you have provided a service to a patient, the law doesn’t require a refund for every administrative error.

This webinar will talk about situations where organizations refunded tens of thousands, hundreds of thousands, and in some cases more than a million dollars that they were legally entitled to keep. For example, one health care system had refunded over $1 million on short stay hospitalizations, but after hearing one of our webinars, realized that they had been legally entitled to keep the money. We helped another clinic that had voluntarily refunded hundreds of thousands of dollars appeal to recover that unnecessary voluntary refund. This webinar will explain how you can determine whether a refund is necessary and what options you have to recover money you voluntarily refunded.


We have applied for Continuing Legal Education (CLE) credit for this program in Iowa and Minnesota. Please contact Greta Larson at if you are an attorney licensed in another state and would like information about obtaining CLE accreditation. We have also applied for Health Care Compliance Association (HCCA) credits. Webinar participants will be notified of accreditation upon program approval of CLE and HCCA credits (typically three or four weeks following the webinar).