USCIS Introduces Interactive Voice Response Telephone System

June 10, 2020

By Immigration Group

This article was prepared with the assistance of ABIL, the Alliance of Business Immigration Lawyers, of which Laura Danielson is an active member.

On May 18, 2020, U.S. Citizenship and Immigration Services (USCIS) introduced a new interactive voice response telephone system for English and Spanish callers to the USCIS Contact Center. The new system allows a caller to speak to the system rather than select keypad options, receive links for forms and information by email or text, and provide real-time feedback through an optional survey.

The new system will be implemented in phases, so not all callers will interact with it immediately.